Help when dinner tech gets in the way.
Find quick answers, fix account access, manage billing, or contact Pantri support directly. No web sign-in is needed — just include the email you use for Pantri if your question is account-specific.
Contact support
Coming from the app? You can use this page without signing into the website. For account-specific help, use the email linked to your Pantri account where possible.
Account access, billing access, privacy, and security issues are prioritised.
Send us a message
Use the form for account, billing, import, sharing, privacy, or technical help. You do not need to be signed into the web app.
If you are asking about your account, enter the email you use for Pantri. Please do not include passwords, payment card details, or unnecessary sensitive information.
Account access
Sign-in, password reset, email changes, Apple or Google login, and profile details.
Pantri Plus
Subscription access, restore purchases, Stripe billing, App Store billing, and plan limits.
Recipes & imports
URL imports, photo imports, saved recipes, recipe edits, and import failures.
Sharing
Friends & Family groups, household planning, comments, ratings, reports, and blocking.
Common questions
How do I contact Pantri support?
You do not need to be signed into the web app to contact support. Use the form on this page or email support@pantri.pro with the email address linked to your Pantri account where possible, a short description of the issue, the device or browser you are using, and any relevant error message. Please do not send passwords, payment card details, or unnecessary sensitive information.
How do I reset my password?
Use the password reset page, enter your account email, then follow the secure link sent to your inbox. The reset link is handled on pantri.pro.
How do I change my email address?
For an email-and-password account, open Profile, edit your email address, and save. Pantri sends a confirmation link to the new email address, and changes it only after that link is confirmed. If you sign in with Apple or Google, your email is managed by that sign-in provider instead.
How do I manage or cancel Pantri Plus?
If you subscribed on the web, open Profile and choose the billing option to manage your Stripe subscription. If you subscribed through the App Store, manage or cancel it from your Apple Account subscriptions.
How do I restore purchases on iPhone?
Open Profile or Pantri Plus in the app and choose restore purchases. If access still does not appear, email support with the account email you use for Pantri.
Why did a recipe import fail?
Some recipe sites block automated imports, hide recipe details behind scripts, or provide limited structured data. Try again, import from photos, or add the recipe manually.
Can Pantri check allergens or dietary safety?
Pantri can help organise recipe information, but it does not replace your own checks. Always review ingredients, labels, allergens, cooking instructions, and suitability before cooking or serving food.
How do I report or block someone?
Use Report or Block beside a Friends & Family comment. Reports are private. Blocking hides their comments and shared recipes and prevents tags, replies, and related notifications between you.
How do I delete my account?
Sign in, open Profile, expand Advanced account actions, and choose Delete account permanently. Pantri cancels a linked Stripe subscription as part of deletion. If you have an active App Store subscription, cancel it separately from your Apple Account subscriptions.
How do refunds work?
Stripe web billing can be investigated by Pantri support. App Store purchases, renewals, cancellations, and refunds are handled by Apple.
Privacy and safety
For data requests, privacy questions, security concerns, or Friends & Family reports, include enough detail for us to investigate without sending passwords or unnecessary sensitive information.
Account deletion
You can delete your Pantri account from Profile. If you subscribed through Apple, cancel the App Store subscription separately from your Apple Account subscriptions.